Customer Care Representative - Incident Management @ NCR Corporation

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Customer Care Representative - Incident Management

NCR Corporation
2 - 4 years
Mumbai
8 months ago
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Job Description

Helpdesk Representative

Reports to: Team Leader (Incident Management)

Key Responsibilities:

Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
Escalate customer problems both internally and externally, when required, according to defined escalation paths.
Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
Requires rotation in work hours involving weekend, holiday or extended hours.

Basic Qualifications/Minimum Criteria

Graduate / High School Diploma (from any stream).
Minimum 1-year related experience. Preferably from the ATM industry (Banking/ATM MSP).
Basic PC/Microsoft Office skills and telephone skills.
Good Soft skills & Interpersonal skills (verbal & written) is a must.

Job Classification

Industry: FinTech / Payments
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills: Incident Management Communication Skills ATM Operations MS Office

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NCR Corporation

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Customer Care Representative - Incident Management @ NCR Corporation

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