IT Support Engineer II
- NCR Corporation
- 0 - 6 years
- Chennai
- 8 months ago
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Job Description
- Processing requests per ITIL framework and within defined SLA.
- Meeting or exceeding predefined KPI and SLA targets.
- Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components.
- Provide remote and on-site support to users experiencing hardware problems.
- Perform hardware upgrades and replacements as needed.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT team members to resolve complex issues.
- Educate users on best practices for laptop maintenance and usage.
- Ensure compliance with company policies and procedures.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Chennai
Keyskills: Engineer II Usage Operational excellence Customer satisfaction Finance IT support ITIL framework Hardware Profit growth Recruitment
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