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RTB- Run To Bank @ EXL

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 RTB- Run To Bank

Job Description

About the Job:


We're hiring: RTB role- Run to Bank


Location Gurgaon, Bangalore, Pune, Chennai

Mode of Work Hybrid, 2 day per week

Notice Period: Immediate to 30 Days Preferred

Experience:2+ Years

Shift work (If applicable): US and UK hours


Key responsibilities:


*Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary

*Monitoring and alerting: Monitor application alerts to ensure uptime and reliability

*Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans

*User Support: act as first poc for business users regarding system queries and support

*Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support

*Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production

*Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours


Skills:


  • Bachelors degree is CS or IT equivalent
  • Some experience in production support
  • Strong trouble shooting and analytical skills
  • Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools
  • Experience with monitoring tools
  • Ability to work under pressure
  • Excellent verbal and written communication

Preferred:


Familiarity with cloud env (AWS, Azure)

Basic programming language (Java, python)


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: EXL
Location(s): Pune

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Keyskills:   Change Management Unix Rtb Linux Production Support Shell Scripting Ticketing Tools Support Process Incident Management Monitoring Tools SQL

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