Retention Manager
- Stellar Information
- 8 - 10 years
- Noida, Gurugram
- 7 months ago
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Job Description
Job Role
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of
history. You will be working with senior stakeholders to enlarge & maintain customer base
to increase renewal business, by delivering first class retention strategy like customer
loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication,
deals & promotion. Upselling & cross selling program. This is an end-to-end role, both
with strategic and implementation. You will be utilizing your experience not exclusively for
the subscription business but to work and improve our E- commerce platforms.
Key Deliverables:
- You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue
(MRR) growth for Data Care Program (DIY Software)
- You will responsible for increasing the Life-Time Value of the Customer
- Managing Customer Life-cycle management after sales
- Create a system and process to identify customers who have high potential of churn,
up-sell, and down-sell.
- Work with marketing to design and implement campaigns to educate our customers
to minimize churn
- You will be responsible to increase the Average Revenue per User (ARPU) every
year, thus increasing the net ARR growth.
- You will be responsible for setting & managing the Products on all our E-commerce
platform.
Key Skills:
- Demonstrable evidence of ability to make things happen in a cross functional matrix
environment
- Numerate and Articulate tell the story using data and vice versa
- Demonstrated experience building strong relationships with key internal and
external stakeholders, with experience working cross-functionally to drive
results
Experience:
Total 8 years or more experience with 5+ years of relevant experience, with
demonstrated success leading in eCommerce ideally in an International Business
environment
Working knowledge of GA4
Qualification:
Any Graduate with good Analytical & Technical bend of mind [MBA preferred]
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Stellar InformationLocation(s): Noida, Gurugram
Keyskills: Retention Strategies upselling Customer Life Cycle Management Customer Loyalty Customer Retention cross selling Churn Management Revenue Enhancement
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Stellar Information
Stellar Information Technology Private Limited Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with c...
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