AM/ Manager BI & A @ Tech Mahindra
- Tech Mahindra
- 6 - 11 years
- Mumbai
- 6 years ago
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Job Description
JOB TITLE: Manager- BI Analytics
DEPARTMENT: Business Intelligence
LOCATION: Mumbai (Malad)
REPORTS TO: Senior Manager/ HOD
JOB PURPOSE:
Manager - BI Analytics will be responsible for developing, leading and executing 'Forecasting & Predictive Analytics' to support strategy development and business decision-making within the Contact Centre; providing clear and actionable insights to the business by undertaking best-in-class analytics work; interfacing with key stakeholders in order to plan and execute Business Intelligence (BI) projects; coordinating and assisting BI & Data Warehousing (DW) activities within the team; and driving improvements and development within the Analytics team.
PRINCIPAL ACCOUNTABILITIES:
- To develop, lead and execute 'Forecasting & Predictive Analytics' to support strategy development and business decision-making within the Contact Centre
- To provide clear and actionable insights to the business stakeholders by undertaking best-in-class analytics work
- To interface with key stakeholders in order to plan and execute BI Projects
- To monitor, coordinate and assist BI and DW activities within the team
- Performance Reviews & Driving Improvements (Self & Team)
- (Minimum) Graduation/Post Graduation (preferably in a quantitative field such as statistics, mathematics, etc.).
- (Preferable) Certification on SAS and Mini Tab.
- (Preferable) 'Certified Business Intelligence Professional' (CBIP) Certification is a plus.
- Minimum of 8 years experience of which, 4 years should be of applied data mining experience in disciplines such as Call Centre Metrics.
- Strong experience in advanced statistics and analytics including segmentation, modeling, regression, forecasting etc.
- Experience with leading and managing large teams.
- Demonstrated pattern of success in using advanced quantitative analytic methods to solve business problems.
- Demonstrated experience with Business Intelligence/Data Mining tools to work with data, investigate anomalies, construct data sets, and build models.
- Critical to share details on projects undertaken (preferably on telecom industry) specifically through analysis from CRM.
- Understands advanced project management techniques and knows how to implement these techniques.
- Strong business understanding of telecom industry.
- (DESIRABLE) SAS skills such as SAS base programming, Enterprise Guide, Data access, SAS ODBC, developing SAS macros or equivalent data analysis tool.
- Good programming skills with experience in Oracle, SQL, SQL Server, Access and other database support activities.
- (DESIRABLE) Understands and knows R programming, statistical analysis and machine learning algorithms.
- Knows how to do large scale data mining (multi-million row data sets), reporting and knowledge discovery.
- Demonstrates strong Excel capabilities, with pivot tables, data tables, excel functions and scenario modelling.
- Knows how to work with VBA in EXCEL.
- Very good understanding of data storage infrastructure and query writing.
- Skillful with designing data warehouse and business intelligence architecture including data integration,schema design, data modeling, query optimization, data reporting and visualization.
- Displays strong research orientation and is familiar with various research methodologies and fundamentals such as Data Collection Methods, Measurement and Scaling Techniques, Sampling Fundamentals, Analysis of Variance and Covariance, Multivariate Analysis Technique, etc.
- Customer Focus (Core)
- Analytical Thinking and Decision Making Skills
- Influencing & Interpersonal Skills
EDUCATION & EXPERIENCE REQUIRED:
Education
Experience
Functional Skills and Competencies:
Transport- Home drop (after 8pm to 7am) address covered within transport boundaries.
Work off - Fixed Sat & Sun off.
If your credentials match the JD then you can call on 7738381*** or send your cv on as***********n@te*********a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Analytics & Business Intelligence, Role Category: Analytics & BIRole: Analytics & BIEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Tech Mahindra Business ServicesAddress: Spectrum Towers, Gr Floor, Mind Space, Malad-W,, MUMBAI, Maharashtra - 400064,IndiaLocation(s): Mumbai
Keyskills: project management python data analytics data mining data warehousing business analytics machine learning multivariate analysis sql senior data scientist r data modeling statistical modeling data visualization logistic regression graph algorithms
Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...
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