Team Lead
- Hexaware Technologies
- 4 - 6 years
- Mumbai
- 8 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities:
We are looking for a dynamic Tele Sales and Retentions Team Leader with a strong background in international call center processes.
The ideal candidate will have a proven track record in managing teams and driving sales in a call center environment.
Key Responsibilities:
Lead and manage a team to achieve retention and sales targets for both Consumer and VBS segments.
Ensure excellent Customer Effort Score (CES) and drive improvement in First Call Resolution (FCR) and Transactional Net Promoter Score (TNPS).
Provide coaching, mentorship, and guidance to team members to enhance performance.
Monitor team performance metrics and develop strategies to meet and exceed KPIs.
Ensure seamless use of CRM tools for tracking and customer interaction.
Knowledge and Experience:
Minimum 5+ years of experience in a call center environment.
Minimum 2+ years of experience in managing teams within a call center.
Sales experience is highly preferred. Proficient in CRM tools with strong Microsoft Excel and PowerPoint skills.
Qualifications:
Bachelor's degree (preferred).
Key Performance Indicators (KPIs):
Retention and Sales Targets for Consumer & VBS.
Customer Effort Score (CES).
First Call Resolution (FCR) & Transactional Net Promoter Score (TNPS).
Join us and lead a high-performing team in a dynamic, international sales and retention process
Job Title: Tele Sales and Retentions Team Leader (International Process Experience Required) Location: Ghansoli, Navi Mumbai
Shift Timing: 24/7 with 2 rotational days off
Job Classification
Industry: BPM / BPOFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: Outbound Sales Telesales Retention Upselling Cross Selling Bpo Sales Voice Process Shrinkage Attrition International BPO
Similar positions
Hexaware Technologies
Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in