Process Trainer - Sakinaka - Immediate Joiner
- Ketto
- 2 - 6 years
- Mumbai
- 8 months ago
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Job Description
Key Responsibilities:
Training Delivery & Facilitation:
Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process.
Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills.
Train agents on handling objections, and building trust with potential donors.
Ensure training aligns with business objectives, sales targets, and compliance guidelines.
Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance.
Reporting & Continuous Improvement:
Track training effectiveness through KPIs such as sales performance, retention, and quality scores.
Provide regular reports and feedback to management on training outcomes and agent readiness.
Qualifications & Requirements:
Experience: 1 + years of training experience in BPO sales, or telesales.
Sales Expertise: Strong understanding of sales techniques, and call handling.
Communication Skills: Excellent verbal, written, and interpersonal skills.
Training & Coaching: Experience in classroom training, coaching, and performance monitoring.
Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.
If Interested Call / Whatsapp - HR Anjali 9699666***
Drop your Resume - an**********u@ke**o.org
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: FreshersContact Details:
Company: KettoLocation(s): Mumbai
Keyskills: Process Trainer BPO Process Training Bpo Training Call Center Training Domestic BPO Trainer Sales Training Product Training BPO Trainer Domestic Process
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