Team Lead
- Hexaware Technologies
- 2 - 5 years
- Mumbai
- 8 months ago
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Job Description
Role & responsibilities
- Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets.
- Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved.
- Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization.
- Handle change management requests by raising them promptly and following through to ensure successful implementation across the team.
- Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives.
- Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively.
- Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture.
- Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team.
- Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity.
- Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach.
- Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities.
- Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.
Preferred candidate profile
- 1.5+ years of experience as a team leader.
- 3+ years of overall experience in the CSR voice domain.
- Strong people management and motivational skills.
- Ability to manage work efficiently with minimum guidance.
Shifts timings: 12X7 9 hours, 6 days working
Week Off : Rotational Off
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: Inbound Process Customer Service Voice Process BPO Team Handling KPI SLA Shrinkage KRA Aht CSAT Attrition
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Hexaware Technologies
Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
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