Quality Analyst @ Bask Hr Consulting

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Quality Analyst

Bask Hr Consulting
1 - 6 Years
Bengaluru
6 years ago
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Job Description

Role : Quality Analyst [only Prefer candidates from international process]
Process : International Process
Shift : US

Call monitoring

Identify and give feedback on agent shortcomings in soft skills and
process knowledge.
Online/offline monitoring of agent calls to audit and scrutinize.
Daily Reports on Quality Deviations.
Auditing calls based on set parameters and Critical To Quality.
Taking training for new batches regarding quality parameters.
Reviewing the performance of the Agents
Sharing Feedback to operations regarding any deviations in
process.

Employement Category:

Employement Type: Full time
Industry: ITES/BPO
Functional Area: Quality Control/Assurance
Role Category: Six Sigma/Black Belt/TQM
Role/Responsibilies: Quality Analyst

Contact Details:

Company: Bask Hr Consulting
Location(s): Bengaluru

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Keyskills: Call Monitoring

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₹ 250000 - 360000 IN

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Bask Hr Consulting

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Quality Analyst @ Bask Hr Consulting

Home > Six Sigma/Black Belt/TQM

Quality Analyst

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