Real Time Analyst Supervisor
- IntouchCX
- 1 - 2 years
- Hyderabad
- 9 months ago
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Job Description
Were searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. Were looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst Supervisor, You Will
- Communicate data in a clear, concise manner to the RTA Team and Operations
- Evaluate large amounts of data
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Motivate the RTA team through relationship building and real-time coaching
- Develop solutions, strategies and action plans to improve business performance and client-partner success
- Use critical thinking to investigate and develop solutions to address ad hoc issues
As Real Time Analyst Supervisor, You Have
- Some post-secondary or completion of post-secondary schooling (preferred)
- 1-2 years experience in the contact center and/or customer service industry
- Minimum 1 year of experience in a supervisory role
- Advanced knowledge of MS Word and MS Excel
- The ability to use spreadsheet applications to maintain and develop operational reporting
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Adaptability to learn a variety of software programs
- Strong analytical and problem solving skills
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad+ View Contact
Keyskills: Real Time Analysis employee engagement training professional development
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