Technical Support Engineer @ Teleperformance (TP)

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Technical Support Engineer

Teleperformance (TP)
0 - 5 years
Hyderabad
9 months ago
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Job Description

Roles and Responsibilities

Provide technical support to customers through phone, email, or chat channels.
Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, routers, switches, etc.
Manage customer queries on Active Directory, IT service desk, L1 support, technical voice process, ticketing tools, international technical support.
Escalate complex issues to senior engineers or other teams when necessary.
Document all interactions with customers using CRM software.

Desired Candidate Profile

Strong communication skills for effective interaction with customers over phone/email/chat.
Ability to work rotational shifts including weekends & holidays as per business requirements.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Hyderabad

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Keyskills: L1 Support Service Desk IT Service Desk Technical Helpdesk Ticketing Tools International Technical Support Technical Voice Process Voice Support Active Directory

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₹ -6 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Teleperformance (TP)

www.outpace.in

Technical Support Engineer @ Teleperformance (TP)

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