AWS Cloud Engineer - Gurgaon - Tricore
- TriCore Solutions
- 4 - 7 years
- Noida, Gurugram
- 6 years ago
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Job Description
DescriptionAt Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
- Working knowledge of Amazon Web Services Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc
- Excellent working knowledge of Windows or Linux operating systems - experience of supporting and troubleshooting issues and performance
- Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing
- Good understanding of design of native Cloud applications, Cloud application design patterns and practices
JOB REQUIREMENTS:
Key Accountabilities
- Build, operate and support AWS Cloud environments
- Respond to customer support requests via tickets and phone calls within response time SLAs
- Ticket Queue Management and Ticket triaging - escalating to senior engineers when required & handing over ongoing issues to 24x7 shifts
- Troubleshoot performance degradation or loss of service as time critical incidents
- Assist customers in the configuration of backup, patching and monitoring of servers and services
- Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability
- Drive strong customer satisfaction (NPS) through Fanatical Support
- Ownership of issues, including collaboration with other teams and escalation
- Support the success and development of others in the team
Key Performance Indicators
- Customer Satisfaction scores - NPS
- Performance indicators - Ticket queues, response times, first time fix
- Quality indicators - Peer review, customer feedback
PERSON SPECIFICATION:
- Technical achiever with a strong work ethic, creative, collaborative, team player
- A strong background in AWS and/or demonstrative hosting - specific technical skills:
- Compute and Networking
- Storage and Content Delivery
- Database
- Administration and Security
- Deployment and Management
- Application Services
- Analytics
- Mobile Services
- CloudFormation
- At least one AWS Certification
- Strong communications skills, written and verbal
- Passion for technology and desire to learn
- Ability to prioritize under pressure
- Sound problem solving ability
- Strong documentation skills
- Process improvement - identification & solution
- Educated to degree level or equivalent is an advantage
- Potential to work weekends and flexible hours
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Tricore SolutionsLocation(s): Noida, Gurugram
Keyskills: Automation Networking Linux Process improvement Customer support Windows Troubleshooting Load balancing Analytics Monitoring
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