Customer Care Executive @ Niit Learning Systems

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Customer Care Executive

Niit Learning Systems
0 - 2 years
Kolkata
7 months ago
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Job Description

Key Responsibilities:

Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.

Eligibility Criteria:

Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation.
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Niit Learning Systems
Location(s): Kolkata

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Keyskills: Bpo Customer Service International Voice Process Communication Skills Inbound Voice Process

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Niit Learning Systems

NIIT

Customer Care Executive @ Niit Learning Systems

Home > Voice / Blended