Assistant Manager - Customer Engagement @ Axis Max Life

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Assistant Manager - Customer Engagement

Axis Max Life
2 - 5 years
Bengaluru
10 months ago
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Job Description

Role & responsibilities

Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues
Audit Rating

Preferred candidate profile

Graduate / Post-Graduate in any discipline.
2-3 years experience handling front end customer services
Knowledge of service quality is required

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Bengaluru

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Keyskills: Customer Engagement Customer Support Customer Service Branch Operations Customer Experience Customer Retention Customer Handling

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Axis Max Life

Assistant Manager - Customer Engagement @ Axis Max Life

Home > Customer Success