CX Analyst
- Team Vertex Cosmos
- 3 - 5 years
- Noida, Gurugram
- 8 months ago
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Job Description
Job Title: CX Analyst
Location: WFH
Job Type: Full Time
Job Summary:
We are looking for a passionate and results-driven Data Analyst to join our team and help enhance customer experiences through actionable insights. The ideal candidate is customer-centric, analytically strong, and adept at transforming data into compelling stories that drive business decisions.
Who You Are:
- Customer-Centric: You are committed to understanding and advocating for the customer, consistently exploring ways to improve their experience.
- Analytical Powerhouse: You possess robust analytical and problem-solving skills, with the ability to derive insights from complex datasets.
- Data Storyteller: You can communicate data-driven findings to both technical and non-technical stakeholders, presenting complex data in a clear and engaging way.
- Collaborative Spirit: You work well in a team setting, collaborating with colleagues across various departments to achieve common goals.
- Results-Driven: You are focused on delivering measurable outcomes and making a real difference in the customer experience.
- Tools Required: Qualtrics, Medallia, Call miner
Professional Qualifications/Competencies:
- Bachelors or Masters Degree or equivalent in a relevant field.
- Minimum of 2 years of experience in a data analysis role, preferably in a customer experience or marketing context.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics ConsultantEmployement Type: Full timeContact Details:
Company: Team Vertex CosmosLocation(s): Noida, Gurugram
Keyskills: Medallia Cx Contact Callminer Qualtrics Power Bi Data Analysis Data Visualization Tableau Data Analytics Python SQL
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