AM/ Manager BI & A @ Tech Mahindra
- Tech Mahindra
- 6 - 11 years
- Mumbai
- 6 years ago
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Job Description
JOB TITLE:Assistant Manager - BI Analytics
DEPARTMENT:Business Intelligence
LOCATION:Mumbai (Malad)
REPORTS TO:Manager - BI Analytics
JOB PURPOSE:
Assistant Manager - BI Analytics will be responsible for conducting data analytics in
order to provide analytical findings and recommendations for articulating business
insights; liaising with key internal and external stakeholders to provide analytics support;
supervising Business Intelligence (BI) processes and infrastructure and driving
improvements by participating in daily BI and Data Warehousing (DW) activities.
PRINCIPAL ACCOUNTABILITIES:
- To conduct data analytics in order to provide analytical findings and recommendations for articulating business insights.
- To liaise with key internal and external stakeholders and provide them with regular/periodic analytics support.
- To supervise BI processes & infrastructure and participate in daily BI and DW activities.
- Performance Reviews & Driving Improvements (Self & Team)
EDUCATION & EXPERIENCE REQUIRED:
Education
- (Minimum) Graduation/Post Graduation (preferably in a quantitative field such as statistics, mathematics, etc.).
- (Minimum) Certification on SAS and Mini Tab.
- (Preferred) 'Certified Business Intelligence Professional' (CBIP) Certification is a plus.
Experience
- Minimum of 4-5 years' experience of which, 3 years should be of applied data mining experience in disciplines Call Centre Metrics.
- Demonstrated pattern of success in using advanced quantitative analytic methods to solve business problems.
- Demonstrated experience with Business Intelligence/Data Mining tools to work with data, investigate anomalies, construct data sets, and build models.
- Hands on experience in SQL querying required.
- Six Sigma / Lean / Business Excellence experience is a plus.
KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED
1)Functional Skills and Competencies:
- Understands and knows the industry/organization and business drivers that impact the organization.
- Understands the purpose, roles, tasks, duties and responsibilities of his role and how it links to the other roles.
- Understands advanced project management techniques and knows how to implement these techniques.
- Excellent skills in any data analysis tool and strong SQL database access and usage skills.
- Understands and knows R programming, statistical analysis and machine learning algorithms.
- Knows how to do large scale data mining (multi-million row data sets), reporting and knowledge discovery.
- Demonstrates strong Excel capabilities, with pivot tables, data tables, excel functions and scenario modelling.
- Knows how to work with VBA in EXCEL.
- Skillful with designing data warehouse and business intelligence architecture including data integration,schema design, data modeling, query optimization, data reporting and visualization.
Customer Focus (Core)
- Ability to consistently place high value on customers and all issues related to customer.
- Ability to anticipate customer needs, explore all options and develop appropriate reporting solutions, policies and procedures.
- Ability to keep customer's requirements and feedback at the base of all analytics related activities.
- Required to maintain high confidentiality with sensitive information and data and display integrity.
Communication Skills
- Ability to translate and summarize complex analytic findings into actionable recommendations through written and oral communication.
- Ability to interact professionally with a diverse group, executives, managers, and subject matter experts by displaying excellent verbal and written communication skills.
Analytical Thinking and Decision-Making Skills
- Ability to analyze reports and available data to formulate business insights and decide what recommendations to make basis them.
- Ability to analyze the existing technology and processes and identify ways in which information technology solutions and business processes can be integrated.
- Ability to identify requirements of the organization's information systems and participate in decision-making processes with key stakeholders to decide what kind of Predictive and Forecasting Reports need to be created and published.
- Ability to make major decisions impacting strategic outcomes appropriately and effectively.
- Demonstrates ability to make unpopular and difficult decisions when necessary.
- Ability to handle varying amounts of information, distil key points drawing practical conclusions translating into a strong business case and business requirements.
- Ability to look beyond the obvious solutions and ways of working and create better reports or more efficient ways of reporting.
Influencing & Interpersonal Skills:
- Ability to build and sustain relationships with (internal and external) stakeholders and influence them on decisions impacting the performance of your team.
- Ability to communicate with all stakeholders, team members in a way that is clear and considerate.
- Ability to influence stakeholders' decisions based on one's own presentation of data either verbally or through dashboards during meetings, MBRs, etc.
Achievement Orientation:
- Defines options to leverage opportunities in achieving business goals.
- Develops plans & strategies, and organizes activities that lead to desired strategic outcomes.
- Proactively initiates key activities towards identified goals without unnecessary detail.
- Implements thorough and effective plans and deploys resources optimally to produce desired results.
- Follows through on all commitments to achieve results regardless of obstacles or adverse circumstances.
- Identifies and implements required plans and milestones to achieve specific business goal.
Planning and Organizing
- Ability to plan and organize data in a way which is easy to understand and use.
- Ability to plan and organize large-scale and long-term projects and strategies that lead to desired outcomes.
- Ability to plan and manage projects end-to-end with desired outcomes and deliver as per commitments.
- Ability to prioritize projects to meet business objectives and stakeholder requirements.
- Consistently demonstrates organization and detail orientation.
Flexibility
- Ability to adapt quickly and effectively to changing plans and priorities of the department.
Coaching & Feedback
- Ability to provide feedback in constructive, firm and outcome focussed manner.
- Ability to coach DRs through their challenges & issues to continuously enhance performance & behaviours on delivery of tasks.
Performance Management
- Conduct effective and meaningful performance conversations with DRs with equity and emphasis on behaviours.
Leading and Developing Others
- Provide opportunities for development (training opportunities & role assignments) as appropriate to DRs/ team members.
- Manage and develop DRs to ensure effective team work and understanding of stakeholder requirements and needs, and ensure effective performance.
- Provide leadership to DRs/ team by modelling high standards of work performance and ethics.
Conflict Management
- Proactively address interpersonal conflicts among team members and positively influence individuals, negotiate and use appropriate methods to mediate and resolve conflicts
Transport- Home drop (after 8pm to 7am) address covered within transport boundaries.
Work off- Fixed Sat & Sun off.
Interested candidates can share their CV at ha************e@te*********a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Analytics & Business Intelligence, Role Category: Analytics & BIRole: Analytics & BIEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Tech Mahindra Business ServicesAddress: Spectrum Towers, Gr Floor, Mind Space, Malad-W,, MUMBAI, Maharashtra - 400064,IndiaLocation(s): Mumbai
Keyskills: Business Intelligence project management python data analytics data mining data warehousing business analytics machine learning sql senior data scientist r tableau data modeling statistical modeling data scientist data visualization
Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...
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