Hiring For Team Lead Role - Hyderabad
- Cognizant
- 5 - 9 years
- Hyderabad
- 8 months ago
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Job Description
Role & responsibilities:
- Manage the overall performance of a team of customer service representatives
- Day-to-day team management in accordance with requirements and SLAs
- Prompt identification and resolution of issues including implementation of preventative measures.
- Provide high quality agent coaching to ensure proper understanding of products and services, compliance in clients policies, and delivery of the best customer service
- Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement
- Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client
Qualifications:
- 2+ years of experience in team management, managing 20+ FTE
- Experience in leading teams in customer support via voice support or a call center environment
- Great verbal and written communication skills
- Advanced customer focus and customer service skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: Team Leading Operations Team Lead Customer Support Team Lead Lead Operations
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