Position Title: Business Analyst
Department: Business Operations / IT / Project Management
Reports To: Project Manager
Location: Kochi
Working mode: Full-time /Remote
Job Overview:
The Business Analyst will be responsible for analysing business processes, identifying areas for improvement, and working with stakeholders to implement solutions that align with business goals. This role requires a combination of analytical skills, communication abilities, and project management expertise to drive successful business outcomes.
Key Responsibilities
Requirement Gathering and Analysis:
o Engage with stakeholders to understand business needs and objectives.
o Conduct interviews, workshops, and surveys to gather detailed requirements.
o Document business requirements, functional specifications, and process flows.
Process Improvement:
o Analyze current business processes to identify inefficiencies and areas for improvement.
o Develop and propose solutions to optimize processes and enhance productivity.
o Create process models, workflows, and diagrams to illustrate improvements.
o Design Wireframes to visually represents system behaviours.
Data Analysis and Reporting:
o Collect, analyze, and interpret data to support business decisions.
o Prepare and present reports, dashboards, and visualizations for stakeholders.
o Identify trends, patterns, and insights from data analysis.
Project Support:
o Assist in project planning, scheduling, and coordination.
o Collaborate with project managers to ensure timely delivery of projects.
o Track project progress, milestones, and deliverables.
Stakeholder Communication:
o Serve as a liaison between business units, IT, and other stakeholders.
o Facilitate clear and effective communication of requirements and solutions.
o Manage stakeholder expectations and ensure alignment with project goals.
Solution Implementation:
o Work with development teams to ensure solutions meet business requirements.
o Participate in testing and validation of solutions to ensure quality.
o Provide training and support to end-users during implementation.
Documentation and Training:
o Create and maintain comprehensive documentation of business processes and requirements. o Develop user guides, manuals, and training materials.
o Conduct training sessions for stakeholders and end-users.
Qualifications
Education:
o Bachelors degree in Business Administration, Information Technology, or related field.
Experience:
o Minimum of 6 years of experience as a Business Analyst or in a related role.
o Proven experience in business process analysis, requirements gathering, and project support. o Experience with data analysis and reporting tools.
Technical Skills:
o Proficiency in business analysis tools and techniques (e.g Visio, Lucid chart, Balsamiq, Draw.io etc)
o Experience with project management tools (e.g., JIRA, MS Project).
o Knowledge of SQL and data analysis tools (e.g., Excel, Power BI) is a plus.
Soft Skills:
o Excellent analytical and problem-solving skills.
o Strong communication and interpersonal skills.
o Ability to work collaboratively with cross-functional teams.
o Strong organizational and time-management skills.
Preferred Qualifications
Certification in Business Analysis (CBAP, CCBA, or similar).
Experience with Agile/Scrum methodologies.
Knowledge of industry-specific processes and regulations.
Working Conditions
Primarily office-based
Flexible working hours may be required to meet project deadlines.
