Process Specialist @ Cognizant

Home > Non Voice

Process Specialist

Cognizant
4 - 7 years
Hyderabad
10 months ago
Email to a friend
Report this job

Job Description

Roles and Responsibilities

Manage client relationships through effective communication, ensuring timely resolution of issues and meeting service level agreements (SLAs).
Handle operations activities such as incident management, problem management, change management, release management, and service transition.
Conduct root cause analysis (RCA) to identify the source of problems and implement corrective actions to prevent recurrence.

Should have excellent writting skills in English and good communication skills, Management skills

Ability to provide direction and guidance to Agents

Excellent Process and People management skills

Team and Client Management

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Root Cause Analysis RCA Team Handling Operations Client Handling

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 4-6 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Non Voice Process Executive

Hexaware Technologies

0 - 2 years

Chennai

2 days ago

₹ 1.25-2.5 Lacs P.A.

Hiring Freshers For Global Healthcare Process-Airoli

2coms

0 - 5 years

Mumbai

2 days ago

₹ 1-2.75 Lacs P.A.

Customer Support Chat Process | 20k in hand | 12th pass | Gurgaon |

Daydream Recruiters

0 - 5 years

Noida, Gurugram

3 days ago

₹ 2.75-3 Lacs P.A.

Hiring 2025 Freshers For Global Healthcare Process In A Leading Mnc-ai

2coms

0 - 5 years

Mumbai

5 days ago

₹ 1-2.75 Lacs P.A.

Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

Process Specialist @ Cognizant

Home > Non Voice