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Ass. Mgr. Partner Delivery Assurance @ UKG

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 Ass. Mgr. Partner Delivery Assurance

Job Description


With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. At UKG, our Partner Delivery team is on a mission to transform the partner experience and build a world-class partner ecosystem that accelerates growth and improves customer outcomes. We aim to be an industry role model for partner and customer experience excellence, supporting UKGs double-digit growth aspirations.We are seeking an Associate Manager of Partner Delivery to lead a high-performing team responsible for enabling and supporting our partners throughout their journey. This role is pivotal in driving operational excellence, fostering strong partner relationships, and ensuring successful project delivery across our partner ecosystem.Duties & Responsibilities:
  • Lead, coach, and develop a team of 58 Partner Delivery Managers.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Set clear performance goals and provide regular feedback and mentorship.
  • Oversee the execution of enablement strategies to ensure partners are equipped with the tools, training, and certifications needed for success.
  • Collaborate with internal enablement teams to align on certification pathways.
  • Build and maintain trusted relationships with key partners, acting as a strategic advisor and escalation point.
  • Lead regular program health reviews to assess partner performance, identify risks, and drive resolution plans.
  • Ensure adherence to project governance standards and delivery best practices across all partner engagements.
  • Monitor KPIs and metrics to evaluate partner effectiveness and customer outcomes.
  • Ensure partner delivered projects are seamlessly transitioned into the support organization once the customer is live, providing quality documentation in line with UKG standards to ensure customer success.
  • Design and implement a Shared Services model to support partners within the UKG ecosystem.
  • Define scalable processes and tools to ensure consistent support and delivery quality for all partners.
  • Partner with internal teams to align on partner strategy and execution.
  • Contribute to continuous improvement initiatives within the Partner Delivery organization.Required Qualifications
  • 5+ years of experience in partner management, professional services, or program delivery, with at least 2 years in a leadership role.
  • Proven ability to lead and develop high-performing teams.
  • Excellent relationship-building and stakeholder management skills.
  • Proficient in English, both verbal and written.
  • This position is based in our Noida office location.Preferred Qualifications
  • Strong understanding of partner ecosystems, enablement strategies, and delivery governance.
  • Experience working in a fast-paced, high-growth environment.
  • Familiarity with SaaS, HCM, or enterprise software solutions.
    Where were goingUKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

    UK*******s@***.com

    • Job Classification

    Industry: Software Product
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Head - Operations
    Employement Type: Full time

    Contact Details:

    Company: UKG
    Location(s): Pune

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    Keyskills:   program delivery partner management hcm stakeholder management saas management skills relationship building business development workforce management sales assurance coaching operational excellence product portfolio customer experience

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    UKG

    About Us- Ultimate Kronos Group (UKG) is an American Multinational Technology company, headquartered in the United States. At UKG, our purpose is people. Formed by three leaders in HR solutions, UKG combines the strength and innovation of Ultimate Software, Kronos and PeopleDoc. Our love for all t...

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