Collections Strategy Manager | CARS24
- Cars24
- 3 - 7 years
- Noida, Gurugram
- 8 months ago
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Job Description
Job Description :
- Manage the Hard Collections as a Program Manager covering Field Visits, Car Liquidation Process, Loss on Sale (LOS), and Write-Off pool management.
- Collaborate with business finance and other stakeholders to align strategies and ensure seamless operations.
- Co-manage the creation, management, and publishing of performance dashboards and reports with the Department Head.
- Drive digital communication initiatives (e.g., calling and digital campaigns) to improve recovery from overdue accounts.
- Coordinate closely with the Department Head to implement pre-approved settlement drives and other initiatives aimed at better conversion rates.
- Monitor and track the success of recovery initiatives, providing regular performance reports.
- Document, enhance, and maintain Standard Operating Procedures (SOPs) for all departmental processes.
- Work with the Hard Collections & SKIP team to improve customer traceability and recovery success rates.
- Monitor payment instruments and collection processes to ensure accuracy and efficiency.
- Lead key projects focused on portfolio excellence and recovery optimization.
- Coordinate with Collections Team, Finance, Business Finance, and Customer Experience (CeX).
Requirement:
- Candidates with a consulting background in debt management and recoveries will have an added advantage
- Bachelors degree in Engineering (B.Tech) or equivalent; an MBA is a plus.
- 4-7 years of prior experience in the Collections & Recoveries in NBFC or Banking Sector.
- Strong analytical, research, and problem-solving skills.
- Comprehensive knowledge of compliance and regulatory standards related to loan recovery and liquidation.
Job Classification
Industry: MiscellaneousFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Cars24Location(s): Noida, Gurugram
Keyskills: Collections Strategy Collection Management LOS Hard Bucket Collections Process Debt Recovery Collections Recovery Management Recovery Debt Management Agency Management
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