Cluster Manager
- Bigbasket
- 5 - 10 years
- Bengaluru
- 10 months ago
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Job Description
Manage daily logistics and delivery operations to ensure all orders are delivered on
Time.
- Optimize routing, shift planning, and loading efficiency for minimal delays.
- Collaborate with product and tech teams to enhance the operational
dashboard, order tracking, and route optimization tools.
- Ensure top-tier delivery quality, product freshness, and zero-miss service.
- Proactively resolve delivery complaints and build feedback loops for
continuous improvement.
- Design SLAs for delivery performance, including contingency plans for delays,
no-shows, or weather disruptions.
- Integrate customer feedback into the last-mile loop to improve service ratings
and retention.
- Use data tools (Excel, Google Sheets) For Presentation of data
- Identify process bottlenecks and propose actionable solutions backed by data
trends.
- Forecast operational needs in line with business growth, seasonality, and
customer behavior.
- Much concentration on Quality, On Time Delivery and accuracy of the
products ordered.
Preferred candidate profile
Having 5+years of experience in Retail (FMCG) Last Mile Operation
Handled multiple stores operations
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Bengaluru
Keyskills: Last Mile Delivery Cluster Operations Delivery Operations Fleet Operations Store Operations Inventory Management Hub Operations FMCG Operations Store Management
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Bigbasket
BigBasket is an Indian online grocer headquartered in Bangalore, India, and currently owned by Tata Digital. It was the first online grocer in India, set up in 2011.
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