Team Leader_Sales Operations - International @ IGT Solutions

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Team Leader_Sales Operations - International

IGT Solutions
3 - 6 years
Noida, Gurugram
10 months ago
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Job Description

Company Overview:
IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings.

Equal Opportunity Employer:
IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.

Job Title: Team Leader International Travel Process (Sales)
Location: Gurgaon
Shifts: Rotational (24x7 environment)
Working Days: 5 Days a Week (Work from Office)

Key Responsibilities:

Lead and manage a team of 1520 members.
Drive team performance across productivity, quality, shrinkage, and attrition.
Provide regular coaching and support to team members.
Review and recommend improvements to processes to enhance performance and CSAT.
Identify training needs and address process gaps.
Monitor performance and conduct weekly coaching sessions.
Handle floor support and escalations.
Ensure achievement of individual contributor (IC) targets.
Maintain AHT levels as per targets across tenure buckets.
Utilize basic computer skills, especially MS Excel.

Requirements:

Prior experience in handling international processes.
Experience in team management and supervision.
Excellent verbal and written communication skills in English.
Strong organizational and analytical abilities.
Flexible to work in a 24x7 environment.

You can find more about the company here: IGT Company Profile

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills: operations sales process aht attrition team leader amadeus shrinkage

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₹ 4-6.5 Lacs P.A

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Team Leader_Sales Operations - International @ IGT Solutions

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