Senior Executive - Service Operations
- Centillion Solutions
- 3 - 4 years
- Mumbai
- 9 months ago
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Job Description
- Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations
- Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system
- Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams
- Coordinate with the service provider team to ensure efficient handling and closure of service calls, spare parts requests, and resolution of service-related gaps
- Oversee contract billing activities and maintain accurate records of installed products
- Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers
- Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information
- Issue extended warranty certificates after billing cycles, wherever applicable
- Collect and update end-customer data received from partners into the CRM system regularly
- Bachelor s degree in any discipline
- 3-4 years of experience in sales support, service operations, or a related role
- Entrepreneurial mindset with ownership-driven decision-making
- Strong organizational and multitasking abilities with sharp attention to detail
- Excellent verbal and written communication skills
- Capable of working under pressure and meeting tight deadlines
- Strong analytical thinking and technical aptitude
- Ability to collaborate and influence stakeholders across all organizational levels
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Centillion SolutionsLocation(s): Mumbai
Keyskills: Spare parts Helpdesk Analytical Billing Customer support Senior Service Executive Operations Technical support CRM Service operations
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Centillion Solutions
Founded in 2007 by seasoned professionals from the Telecom & Utility industries to provide exceptional engineering, design, and geospatial solutions. Headquartered in Atlanta, Georgia, with operations in Europe, Australia, and India, Centillion Solutions serves as a reliable partner for major Te...
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