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Store Manager @ Shiprocket

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 Store Manager

Job Description

Roles and Responsibilities:


  • Provide Daily, Weekly and Monthly Performance Metric view to Stores, RM and Leaders
  • Act as Liaison between Clients (Stores) and Tech or Business Account Manager to help get issues resolved within SLA
  • Have handled store operations and knowledge about retail industry.
  • Design & Deliver scheduled and on demand training programs for store staff on product and process knowledge
  • Must have the ability to collect and analyze information, problem-solve, and help stores achieve their business KPIs
  • Manage new store onboarding along with Tech team.
  • Cross Functional Collaboration: Liaising with various functions within the organization to ensure issues and tickets are resolved within SLA
  • Account/ Stakeholder Management: Must have the ability to manage various accounts for the assigned region so that customer experience is enhanced, and business is upscaled.

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Merchandising, Retail & eCommerce
Role Category: Retail Store Operations
Role: Retail Operations Manager
Employement Type: Full time

Contact Details:

Company: Shiprocket
Location(s): Mumbai

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Keyskills:   Verbal and written communication skills MIS ReportS

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Shiprocket

To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.