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Engineer Trainee @ Team Computers

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 Engineer Trainee

Job Description

Roles and Responsibilities


Desktop Support Engineer:

  •       Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •       Diagnose and troubleshoot technical problems, escalate complex issues when necessary, and follow up with users to ensure resolution.
  •       Install, configure, and maintain computer systems and peripherals.
  •       Collaborate with cross-functional teams to resolve technical issues and improve processes.

Service Desk Engineer:

  •       Serve as the first point of contact for all IT-related incidents and requests.
  •       Provide remote support to end-users, including troubleshooting software and hardware issues.
  •       Log all service desk interactions, prioritize incidents based on their impact and urgency, and escalate problems as required.
  •       Maintain a high level of customer satisfaction by delivering timely and effective resolutions.

Helpdesk Engineer:

  •       Provide technical support and guidance to end-users, primarily through phone, email, or remote assistance tools.
  •       Resolve technical issues related to software, hardware, and network connectivity.
  •       Assist in the deployment and maintenance of IT assets, including computers, peripherals, and software installations.
  •       Maintain accurate records of support activities and ensure timely issue resolution.

Job Classification

Industry: Hardware & Networking
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Internship

Contact Details:

Company: Team Computers
Location(s): Mumbai

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Keyskills:   Desktop Support Service Desk Technical Support Helpdesk

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₹ 1-1.75 Lacs P.A

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Team Computers

Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...