Area Service In-charge
- Jio
- 1 Positions
- 7 months ago
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Job Description
- 1. Establish and maintain the upkeep of service centers
- Liaison with store manager and sales team for service operations
- Ensure customer satisfaction to avoid escalation of issues
- Motivate and manage team of service center and care center personnel
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary
- Control the flow of incoming calls for on-site support of services
- Manage costs/expenses of service and care center within given guidelines
- Ensure there is adequate amount of manpower to cater to all customer calls
- Providing necessary skills/training to the team members based on needs and gaps
- Ascertain care center personnel are working in sync to support walk-in customers
- 12. Encourage the team to enhance their performance levels by identifying gaps and needs
Position: Area Service In-charge
Education: Diploma /B.E/ B. Tech (Preferred)
CTC: 8 - 10 LPA (based on location and category)
Key Responsibilities:
Skills and Competencies
1. Familiarity with the territory 2. Knowledge of device repair operations 3. Knowledge of product and market 4. Team management skills 5. Problem Solving skills 6. Customer focus 7. Understanding of business training requirementsEmployement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Service / Installation / RepairFunctional Area: Not SpecifiedRole/Responsibilies: Area Service In-chargeContact Details:
Company: Jio Platforms LimitedLocation(s): Tirupati,+ View Contact
Keyskills: after sales service service delivery area service management
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₹ to 10 Yr
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