Team Leader Operations @ Xcel Serv Solutions

Job Description

We need Team Leader - operations for our travel Vertical (myflightsearch.com)
JOB DESCRIPTION

• Managing Escalation calls for the team; including follow up with customers to make sure needs are being met.
• Effectively converts customer escalations into business outputs.
• Understand organisation vision and goals on revenue.
• Should communicate monthly goal sheet and share daily targets for key commercial parameters
• Role incumbent has to drive multi KPI interface which include Overall revenue, Cross Sell, Conversion etc.
• Conducts timely team meets and huddles to facilitate engagement activities and address team issues.
• Ensure follow up review is completed for all initiated activities

SKILLS REQUIRED

• Should have minimum 4 years of experience and atleast 2years working as Team lead in international Travel domain
• Experience on GDS (sabre and Amadeus) and thorough knowledge of travel processes.
• 24/7 Flexibility to work in shifts
• Pro-active attitude, intellectually curious, creative and self-motivated

Interested

Please whatsapp updated resume on 8929573*** or email on hr*********e@xc*****v.com ,

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Operations

Contact Details:

Company: Xcel Serv Solutions
Location(s): Noida, Gurugram

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