Job Description
Job Description:
Company Name: Teleperformance:
Job Category: Quality Domain
Job Designation: Quality Analyst ( Mortgage Process - US CLient )
Looking for Agents/ QA with experience in international voice call auditing/Quality Analysis in current company or past.
Essential Functions:
Monitoring agent calls and provide feedback
Analyzing portfolio performance through calls monitored and performance reports
Improving performance through interventions
Leading and participating in client calls Continuous portfolio performance improvement
Skills and Qualifications:
Prior experience of call monitoring. Good interpersonal skills.
Excellent Communications Skills ( Both Written & Verbal )
Should have knowledge in providing feedback, calibration. Ability to transfer knowledge & check applicability .
Self Starter, Flexible and Willing to Stretch for Business Needs
Computer knowledge which includes word, excel, powe r point. Graduate degree preferred but can consider HSC or Diploma holder.
Additional Information: Shifts: US Shifts 6:30 PM to 3:30 AM Laptops will be provded CTC : 4.3 LPA
Boundary Constraints: Western Line - Upto Meera Road Central Line - Upto Thane Harbour Line - Upto Vashi
Note: FYI: We are conducting telephonic interviews and it would be Work from home model until Lockdown is lifted. Post lockdown you might have to be comfortable for Malad Location. If interested, feel free to call on 9606956*** or mail your CV to pr****k@ba***r.comEmployement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Quality Analyst ( BPO International)
Contact Details:
Company: Bask HR consulting
Location(s): Mumbai