Senior Manager- ServiceNow Platform Technical Architect
- Zensar
- 18 - 20 years
- Hyderabad
- 7 months ago
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Job Description
Key Responsibilities
Solution Architecture & Design
- Define and implement scalable, performant ServiceNow solutions that align with business needs.
- Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.
- Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.
- Customize and implement SRE practices for platform and associated products/applications
Technical Leadership & Governance
- Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.
- Conduct code reviews, technical audits, and system performance optimizations.
- Establish governance policies for instance management, upgrades, and platform security.
Platform Development & Customization
- Oversee the customization and configuration of ServiceNow applications and modules.
- Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint
- Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.
Integration & Automation
- Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.
- Optimize workflows and automation using Integration Hub and Orchestration.
- Ensure seamless data flow between ServiceNow and enterprise applications.
Collaboration & Stakeholder Management
- Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.
- Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.
- -Communicate technical concepts effectively to both technical and non-technical stakeholders.
Platform Maintenance & Upgrades
- Manage ServiceNow upgrades, patching, and instance performance monitoring.
- Ensure minimal disruption and adherence to ServiceNow s upgrade best practices.
- Stay up to date with new ServiceNow releases and features.
Required Qualifications
- 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.
- ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.
- Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.
- Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.
- Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.
- Certifications:
- ServiceNow Certified Technical Architect (Must have).
- ServiceNow Certified System Administrator (CSA),
- Certified Implementation Specialist (CIS),
- Certified Application Developer (CAD),
Preferred Qualifications
- Experience in working in Agile/Scrum environments.
- Familiarity with ITIL framework and best practices.
- Strong problem-solving, analytical, and communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Hyderabad+ View Contact
Keyskills: Solution architecture Automation LDAP Architecture Analytical CAD Technical leadership Javascript JSON Middleware
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