Service Now Practice Head
- Zensar
- 14 - 19 years
- Kolkata
- 7 months ago
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Job Description
Service Now Practice Head. General Exp - All of the above +
- Experience of building and running portfolio of 50+ Mn size
- Strong experience of capacity & Capability Building
- Good connect within industry to attract best talent
- Good track record of team retention
- Experience with building stand alone as well as collaborative, bundled Service offerings
- Good connect with OEM s to bring investments for enablement (Training, Certifications, Demo Instances)
- Should work collaboratively with other practices, business lines within organization.
- Should be travel ready and flexible.
Technical EXP - All of the above +
- Should be responsible for Portfolio Management, Governance and Escalation Management
- Should be good with aggressive strategies for land and expand, new territories, new logos
- Should be the leader to set examples for next in line with appropriate actions for account mining, customer experience and consistent revenue generation
- Should be able to represent CIS and ServiceNow in large forums, customer meets and visits.
- Should be responsible for SGA, GM and 30% YnY growth targets.
- Should review all proposals, pricing and solutions for final approval
- Should give timely updates to leadership team wrt business strategies, performance and possible escalations
- Should be bold enough to accept aggressive targets, growth plans and drive towards excellence.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Training Escalation management OEM account mining Customer experience Revenue generation Portfolio management Service Head
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