Technical Manager Technical Manager
- Zensar
- 10 - 11 years
- Kolkata
- 8 months ago
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Job Description
- Overall leadership of the support function and support POC for delivery lead,
- Leadership and management of support managers,
- committed to their growth and development,
- Strategic vision and identifying opportunities for improvement
- Proficient in Estimations and Estimation process.
- Both:
- Strong leadership skills,
- Ability to guide, motivate and represent teams,
- Ensure best outcomes delivered for their teams,
- SLAs met and high customer satisfaction scores,
- Engagement in Major Incident process as leads for the application,
- Maintain skills matrix and periodic assessment for skills gaps within the team,
- Maintain high level view on succession planning to account for attrition and staff development,
- stakeholder management experience
- Data driven and ability to communicate priorities and improvements through metrics
- Focus on continuous improvement
- Conflict resolution skills
- Keen interest in keeping abreast with industry trends
- Ensure team compliance with company policies
- Bachelor s degree in computer science, Information Technology, or a related field.
- 10-11 Years of Experience
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
- 3 Days working from Client Office, Bangalore
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Computer science Interpersonal skills Staff development Conflict resolution Focus Succession planning Troubleshooting Continuous improvement Stakeholder management Information technology
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