Service Relationship Manager - Affluent Banking
- Indusind Bank
- 2 - 6 years
- Mumbai
- 8 months ago
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Job Description
Job Summary:
- Handle Affluent Desk as Service Manager for cluster of Branches
- Manage overall service pertaining to Mapped clients of Affluent channel
Overall Job Description:
- Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
- Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
- Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
- Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
- Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
- Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
- Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
- Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
- Generate quality references for opening new accounts from existing mapped customers
- Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma.
- Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.
- Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)
Preferred Skill Set
- Excellent Communication skills
- Service Oriented with Knowledge of Banking Products will be a good advantage
- Minimum 3-5 years in Service
- Customer query & escalation handling
- Handling account instructions FTR
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Mumbai+ View Contact
Keyskills: Service Operations Management Banking Operations Service Delivery Service Desk Service Operations HNI Sales Branch Operation Teller Operations
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Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
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