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Dutch /German expert For service desk - Ticketing tools @ ITC Infotech

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 Dutch /German expert For service desk - Ticketing tools

Job Description

Good understanding of OSI model and, TCP/IP protocols.

Good Troubleshooting skill on issues related to IPSec/SSL VPN, Firewall Access rule, Routing, Switching, NAT, VLAN, User Authentication, DNS, WINS, DHCP, and Debugging. IPSec VPN interoperability issues. Implementing technical event management / incident handling procedures, incident escalation, and technical investigation when needed.

Suggesting improvements in the operations and processes to make the system full proof.

Rendering technical support / training to clients for resolving critical technical issues.

Knowledge on Lucent Brick, Fortigate, Sonicwall, Checkpoint and Watch guard.

Job Classification

Industry: Hardware & Networking
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: ITC Infotech
Location(s): Bengaluru

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Keyskills:   dutch Service Desk German Troubleshooting IT Service Desk Ticketing Tools

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ITC Infotech

ITC Infotech India Ltd. (www.itcinfotech.com) is an SEI CMM Level 5 software services & solutions provider. Supported by ITC's strong business fundamentals, our corporate vision and resources are totally aligned to deliver to our global clients the true essence of Business-friendly Solutions, in...