AM/Manager - AR/RCM
- Calpion Software
- 3 - 7 years
- Coimbatore
- 1 year ago
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Job Description
As an manager, you will supervise and develop RCM team members. You will be responsible for work allocation, training, and problem resolution, evaluating performance, making recommendations for action, and motivating employees to achieve peak productivity and performance.- Managing all verticals of the Revenue Cycle Management business
- Focus on employee training and development, prepare and implement developmental plans
- Ensure minimal staff attrition and high levels of engagement
- Ensure the team is aware of the combined end goals and establish operation objectives to meet the client deliverables
- Optimizing resource utilization
- Ensure TAT is met
- Set Targets for team leads and processors
- Timely Client communication
- Monitor the quality and provide feedback to team leaders and processors regularly
- Maintain process documents and ensure regular updates
- Ensure all updates from clients are recorded
- To ensure SLA delivery, schedule resources based on customer estimates and dynamically adjust as needed.
- To continuously assess and implement measures to enhance service levels in response to evolving business and customer needs.
- Completes and approves employee time records. Reviews and approves time-off requests and coordinates coverage of staff
- Thorough understanding of medical billing demographics, charge entry, payment posting, denial management, and AR follow-up. Working knowledge of coding, medical terminology, insurance benefits, and appeal processes
- High independent thinking skills are required to determine the root cause of the problem and formulate a solution
- Self-management mind state that does not require tasking to provide meaningful value
- Ability to work under minimum supervision and demonstrate strong initiative
- Good oral and written Communication
- Willing to work extended hours
- Proficiency with billing and administration functions for practice management software systems. Proficiency with Microsoft Office Suite, including Word and Excel. Experience with electronic medical record
Willing to work extended hours
Talk about our culture and values At Calpion, were not just a company were a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move:
Agile: We thrive on change, adapting swiftly to new challenges.
Collaborative: Together, we achieve greatness through teamwork and diverse perspectives.
Innovative: We push boundaries, constantly exploring new ideas and solutions.
Fun: Laughter and camaraderie make our workplace a joyous one.
Inclusive: Diversity is our strength, ensuring every voice is heard and valued.
Passionate: We approach every task with dedication and enthusiasm.
Join us at Calpion and be part of a culture thats not just about work its about innovation, growth, and making an impact.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Calpion SoftwareLocation(s): Coimbatore+ View Contact
Keyskills: Denial management Payment posting Medical billing Coding Billing Practice Management Agile Training and Development Revenue cycle management MS Office
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