Job Description
As a software implementation specialist, your role requires you to install, configure, and troubleshoot software products and help customers understand how the technology functions.
Key Responsibilities
- Software implementation (preferably healthcare EMR or ABA s/w), including
- Set-up of software
- Software training of end users
- Manages the go-live process for a new client
- Knowledge of Healthcare EMR/ABA SW implementation is a big plus but optional. Strong expertise, process knowledge, and project management skills are important for implementing enterprise software and onboarding customers.
- Software customer support for level 1 and level 2 issues
- Possess a robust understanding of the software product support ticketing and escalation process.
- Including s/w training when users raise escalations.
Mandatory Skills
- Proven experience working as an Implementation Specialist.
- Proficiency in all Microsoft Office applications and SQL database management systems.
- The ability to multitask effectively.
- The ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management skills.
- Exceptional communication and customer service skills.
Desired skills
Established relationships with Healthcare providers is a big plus.
Talk about our culture and values
At Calpion, were not just a company were a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move:
Agile: We thrive on change, adapting swiftly to new challenges.
Collaborative: Together, we achieve greatness through teamwork and diverse perspectives.
Innovative: We push boundaries, constantly exploring new ideas and solutions.
Fun: Laughter and camaraderie make our workplace a joyous one.
Inclusive: Diversity is our strength, ensuring every voice is heard and valued.
Passionate: We approach every task with dedication and enthusiasm.
Join us at Calpion and be part of a culture thats not just about work its about innovation, growth, and making an impact.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Calpion Software
Location(s): Bengaluru
Keyskills:
Ticketing
Time management
Analytical
Project management
Agile
Healthcare
Customer support
Customer service
Software implementation
Product support