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Immediate openings For MIS reporting - Contractor @ Cognizant

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 Immediate openings For MIS reporting - Contractor

Job Description

Role & responsibilities: :


  • Played a vital role in conducting in depth data analysis and identifying trends for precise resource planning
  • Identified opportunities for continuous improvement and participated in creating ad-hoc schedules and business analysis
  • Oversaw the monthly, weekly and daily operation rhythm for workforce management and developed a common framework to enhance contact center efficiencies
  • Monitored and analyzed volume patterns, real time activity, made adjustments as needed to optimize departmental efficiency
  • Managed resource capacity based on volume trends, stakeholder demand changes, business environmental shifts and resource utilization
  • Conducted daily investigation and analyzed complex data sets to produce insights and reports for Management, driving strategic improvements in operations
  • Oversaw workforce and scheduling to align with forecasted demands

Skills :


  • Volume analysis

  • Workforce planning & management

  • Workforce Management reports

  • Data analysis and reporting

  • Scheduling and optimization

  • Workforce Management reports Accuracy and precision

Accuracy and precision

Preferred candidate profile: : MIS reporting, PPT presentations, Advance Excel.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Contract

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   PPT MIS Advanced Excel Presentation Skills Excel Reporting

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...