Customer Support Specialist @ Maropost

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Customer Support Specialist

Maropost
1 - 5 years
Mohali, Chandigarh
2 years ago
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Job Description

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve technical issues related to our SaaS products
Document customer interactions and resolutions in our CRM
Provide product training and support to customers as needed
Continuously improve knowledge of our products and services
Provide feedback to the product and development teams on customer needs and suggestions for product improvements
Open to work in a pure night shift process in a 24x7 support enviroment.
Ability to work with a team

Qualifications :

Proven experience in a technical customer support role
Hands on experience with Chat and Email
Excellent verbal and written communication skills
Ability to work in a fast-paced environment
Strong problem-solving skills and attention to detail
Out of the box thinker
Knowledge of SaaS products and technologies
Hands on with CRM software and ticketing systems
Bachelors degree in Computer Science or related field is preferred but not required.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Maropost
Location(s): Mohali, Chandigarh

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Keyskills: Computer science Selection process Ticketing SAAS Customer support HTML Customer service Technical support CRM SQL

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Maropost

Maropost

Customer Support Specialist @ Maropost

Home > Customer Success