Supervisor - Operations
- Iron Mountain
- 10 - 15 years
- Delhi, NCR
- 8 months ago
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Job Description
- Manage day-to-day operations across assigned locations to meet performance targets.
- Ensure facilities are maintained to Iron Mountain standards and support future business growth.
- Oversee compliance readiness and support customer audits.
- Maintain effective organizational structure and define clear job roles within the team.
- Ensure SOP compliance and data accuracy in ReQuest/O Neil systems.
- Review and monitor system usage and address deviations.
- Control and optimize headcount in line with budget requirements.
- Manage AMC and equipment maintenance costs.
- Implement cost control initiatives including FTE optimization, overtime monitoring, and facility productivity improvements.
- Support Customer Service teams in issue resolution and service improvement.
- Ensure effective communication and prompt response to customer queries.
- Hire, develop, coach, and retain a high-performing and geographically dispersed team.
- Lead performance management, goal setting, and talent development.
- Foster a culture of accountability and continuous improvement.
- Ensure adherence to OHSE policies and procedures.
- Maintain a safe and secure working environment and monitor risk exposure.
- Schedule and track maintenance of operational equipment to ensure compliance.
- Facilitate seamless integration of newly acquired businesses into existing operations.
- Promote adoption of Iron Mountain SOPs and operating systems (ReQuest/O Neil).
- Identify, implement, and share operational best practices across locations.
- Continuously assess processes for improvement and innovation.
- 10-15 years of operations or warehousing management experience.
- Proven experience in managing teams and achieving performance KPIs.
- Experience in handling customer interactions and audits.
- Demonstrated ability to manage cost centers effectively.
- Strong leadership and team management skills.
- Excellent problem-solving, analytical, and decision-making abilities.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
- Familiarity with ReQuest, O Neil, and other warehouse management systems (preferred).
- Strong communication and interpersonal skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Iron MountainLocation(s): Delhi, NCR
Keyskills: Team management Performance management Analytical Service excellence Customer service Risk management Facility management Service quality Monitoring Logistics
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