Customer Service Representative
- Intelliswift
- 6 - 10 years
- Bengaluru
- 7 months ago
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Job Description
Responsibilities:
- Day to day Qualtrics platform support including:
- Management of Qualtrics platform user accounts such as account request reviews and approvals, password resets.
- Quarterly review and clean-up of non-used accounts.
- Providing basic platform support and answering basic inquiries.
- Reviewing internal requests to deploy surveys and ensure compliance with technical and content standards.
- Programming ad-hoc surveys in Qualtrics based on stakeholder specifications.
- Coordinating ad-hoc data enrichment requests and completing quality assurance checks to validate accuracy of the data appended.
- Monitoring automated data enrichment processes and work with technical teams to resolve any issues that may occur.
- Completing quarterly dashboard updates.
- Ensure processes are followed, documentation is up to date and project status can be reported at any time.
Signs you are a good fit for the role:
- You are detail oriented, self-motivated, and always deliver on commitments.
- You constantly look for ways to improve/automate processes.
- You can work both independently and as part of a team.
- You are comfortable working across multiple time zones and cultures.
- You have strong written and oral communication skills.
Minimum Qualifications:
- Bachelors degree.
- 5+ years of experience in a project management or supporting role.
- Must be able to converse, read and write in English.
- Prior Qualtrics experience preferred.
- Skilled with Microsoft Office 365 (e.g., PowerPoint, Microsoft Excel).
- Familiarity with collaboration platforms such as Zoom, Microsoft Teams, SharePoint.
Primary Skills (Must-have): Qualtrics, Project management, Communication, MS office. Secondary Skills (Good-to-have): Collaboration platforms such as Zoom, Microsoft Teams, SharePoint.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Intelliswift softwareLocation(s): Bengaluru
Keyskills: Project Management Qualtrics MS Office
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Intelliswift
About Intelliswift Software Intelliswift is a global leader in delivering Digital Product Engineering, Data Management & Analytics, Cloud, and MSP/VMS staffing solutions. Led by a team of highly passionate and techno-centric innovators, we consciously embed the spirit of technology in everythin...
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