Director, Operations
- Teleperformance
- 12 to 16 Yrs
- All India
- 5 months ago
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Job Description
- As a Director of Operations at Teleperformance, you will play a crucial role in overseeing Service Delivery for a BFS account, contributing to the growth of our presence within the function. Your responsibilities will include managing large-scale operations, financials, and data management requirements of the process. You will work towards implementing company-wide strategies, aligning with seniors and peers to set strategic goals, and ensuring operational excellence through profitability and client satisfaction. Your role will involve overseeing customer support processes to enhance customer satisfaction, establishing quantitative and qualitative metrics for evaluating efficiency, and identifying opportunities for continuous improvement. You will be responsible for reviewing and analyzing business procedures, implementing policies and procedures to improve day-to-day operations, and directing budgets to achieve financial objectives. Additionally, you will communicate new directives, policies, or procedures to managers, maintain morale within the operations staff, and enhance customer service through policy and procedural changes. To qualify for this position, a Bachelor's degree or above is preferred along with at least 12 years of experience in operations and Customer Experience Management in International markets. You should possess analytical thinking, a proactive attitude, excellent interpersonal skills, and a teamwork mindset. Detail-oriented, productive, and accountable individuals who can work under tight deadlines will excel in this role. Strong organizational and leadership abilities, working knowledge of data analysis, and performance metrics are also essential for success in this position. Please note that employment in this role is subject to the successful completion of a comprehensive background check, including global sanctions and watch list screening, as per Teleperformance policy. Kindly note that Teleperformance does not accept candidate submissions from unsolicited third parties such as recruiters or head-hunters. If you are ready to maximize your impact by joining Teleperformance as the Director of Operations, apply now to be a part of our dynamic and inclusive team driving towards a brighter, digitally driven tomorrow.,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Director, OperationsContact Details:
Company: TeleperformanceLocation(s): All India
Keyskills: Operations Management Service Delivery Financial Management Data Management Customer Support Strategic Planning Budgeting Leadership Data Analysis Customer Experience Management
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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