IVR Testing Python
- Optum
- 4 - 9 years
- Bengaluru
- 6 months ago
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Job Description
Required Qualifications:
- Undergraduate degree or equivalent experience
- 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT)
- 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher
- Hands-on experience in Voice BOT / NLU Testing
- Hands-on experience on Text-to-speech augmentation
- Hands on experience on SSML tags, Audio Augmentation
- Experience with Splunk queries and log validations
- Experience in call routing and skill-based testing
- Proven experience identifying and managing risks
- Proven Functional Testcase and Test data preparation
- Proven attention to details, strong work ethic and result orientation
- Proven excellent communication skills with ability to work independently and as part of a team
- Proven flexibility to support and manage multiple projects/deadlines simultaneously
- Proven ability to occasional work evening and weekend hours as required to support system deployments
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Automation Test EngineerEmployement Type: Full timeContact Details:
Company: OptumLocation(s): Bengaluru+ View Contact
Keyskills: Cyara Call Routing IVR Genesys Bot Aiml Chatbot Ivr Testing
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₹ 6-14 Lacs P.A
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