Ara's Client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
The Role:
Digital Risk is aggressively seeking a document capture quality control analyst who demonstrates a desire to grow, performs well under pressure, and can work with minimal supervision. A successful candidate must be detail-oriented, highly organized, able to learn a new scope, and adapt quickly in a fast-paced environment meeting service level deadlines each and every day.
Review and provide Quality Control feedback on mortgage loans completed by internal staff
Follow quality control policies and procedures to ensure compliance with scopes of work
Must be able to fulfill the role of subject matter expert for the team and scope assigned
Assist with required and/or identified training needs as it relates to quality control
Analyze individual loan files and work completed by associates based on approved QC checklists
Identify all red flags as defined in a mortgage file and report to leadership
Analyze and publish error trend analysis, and devise and implement action plans to improve QC scores
Share feedback and coach team members basis errors identified and proactively share errors trends and risk based on changes to policies and procedures
Perform additional duties as requested
Skills Required:
Minimum 3 years of current mortgage origination experience with company in loan processing under U.S. secondary marketing and regulatory guidelines, with coaching/training responsibilities over a residential production team within the past year
Current working knowledge of FNMA/FHLMC guidelines and all processing functions, expertise in HOI, Title and Purchase agreements preferred
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills.
Must have experience in the specific scope of work position being filled, demonstrating current acceptable production and quality rating metrics
Preferred knowledge of US mortgage regulatory requirements relating particularly to conventional and conforming loans
Demonstrated ability to work independently in a team environment
Ability to coach and mentor team members
Ability to produce accurate and detailed work under time pressure
Strong sense of urgency with an ability to work in a team environment
Qualifications & Experience:
Graduate
3 years experience in US Mortgage with experience in Quality Control
Strong PC, typing and technical skills required
Strong work ethic and flexibility in a fast paced environment
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: US Mortgage