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Urgent Opening || Customer Care Executive || @ Human Potential

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 Urgent Opening || Customer Care Executive ||

Job Description

    We are hiring for the role Customer Care Executive for Gurugram Location.

    Responsibilities:

    • Appointments scheduling/ re-confirmation & drive consumption
    • Drive productivity of KTs (6 ) and doctors (skin and hair scriptions)
    • Rostering of team schedules
    • Interfaces with Clients at the front end of the clinic.
    • Meets clients for explaining services, take customer calls
    • Handles billing at the front desk
    • Handles & reconciles sales cash & petty cash
    • Maintains clinic specific reports
    • Drive Systems, Process Orientation through SOP Adherence
    • Tracking Pipeline Register
    • Customer closure in case CM unavailable
    • Responsible Process Audit Score and Mystery Audit Score
    • Optimum utilization of Digitalization
    • Responsible to comply with  there Code of Conduct and promoting compliance culture as per there values and policies.
    • Responsible to report misconducts and incidents of violation of there Code of Conduct (COC)/ SOP at clinic level; report incident immediately within first two hours of incident, as per set procedure by providing details in First Information Report so that preventative action can be taken to minimize risks and impact on business.
    • Additional Responsibilities assigned/ communicated by management on the basis of nature of Job Role from time to time. 

    If anyone interested kindly call on hidden_mobile or revert back with your updated resume on the mail id hidden_email

Employement Category:

Employement Type: Full time
Industry: Personal Care / Beauty
Role Category: Customer Care Executive
Functional Area: Not Specified
Role/Responsibilies: Urgent Opening || Customer Care Executive ||

Contact Details:

Company: Human Potential
Location(s): Noida, Gurugram

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₹ 2 to 7 Yr

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