Walk In Drive @gurugram | Process Trainer | Telus Digital
- TELUS International
- 1 - 5 years
- Noida, Gurugram
- 5 months ago
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Job Description
Role & Responsibilities
- Help design and develop relevant and engaging training materials, and instructional guides.
- Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
- Conduct training needs assessments by collaborating with managers and employees.
- Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
- Program/Training Plan Implementation.
- Deliver training programs, ensuring they are aligned with company goals and objectives.
- Facilitate in-person and virtual training sessions and workshops.
- Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.
- Collect and analyze data to assess the impact of training programs on team members performance.
- Communication and Collaboration:
- Work closely with subject matter experts to ensure content accuracy and relevance.
- Foster a culture of continuous learning and development within the organization.
- Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions
- Stay updated with the latest instructional technologies and tools
Preferred Candidate Profile
- Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
- 2+ years of experience as Process Trainer from International Voice process
- Certifications in training and development
- B2/C1 Verbal & Written English
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.
Perks and Benefits
- Competitive Salary + Attaractive Annual Bonus
- Medicare Facility(free online consultation with Doc)
- Free pick up and drop facility will be provided within 35 Kms range
- Medical Insurance
- Life Insurance
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Process Trainer Training Call Center Operations Bpo Operations TTT OJT Nht Learning Principles
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