Team Lead - ( BPO Domain )
- Wipro
- 2 - 4 years
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence
Serve as client-facing SPOC and manage updates, requests, and escalations
Monitor performance, conduct regular coaching, and implement feedback mechanisms
Ensure compliance, risk management, and process improvement initiatives
Maintain real-time communication with clients, internal teams, and stakeholders .
Process type: Non voice process.
Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs
Preferred candidate profile
- People management and delivery ownership
Client and stakeholder communication
SLA/KPI tracking and escalation handling
MS Excel & PowerPoint proficiency
Coaching and performance monitoring - 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper)
NOTE - Candidate should be comfortable in Night shift ,
Both way Cab service will be provided.
Meals would also be provided.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: Escalation Management Team Supervision Bpo Operations SLA Management Team Coaching Attrition Control Client Management Attrition Management Communication Skills KPI Monitoring Shrinkage Control People Management Skills
Similar positions
Wipro
We are specialized in Recruitment, Hiring People for various IT, Non-IT and ITES Sectors. Recruiting Customer Care Executives, Technical Support Executives, Finance, Sales & Marketing, Health Care, HR, Software Developers, Testing Engineers, Pharma,
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in