Sr Tech Analyst I -Portia2
- DXC Technology
- 5 - 10 years
- Chennai
- 6 months ago
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Job Description
- Ability to oversee system health, configurations, and software releases for Portia
- Abiliy to analyze high-impact incidents; lead root cause analysis and post-mortems.
- Ability to Maintain configuration baselines, documentation, and change control records.
- Ability to Coordinate with SS&C vendor for advanced troubleshooting and updates.
- Ability to Lead, mentor, and manage the team.
- Ability to Coordinate support shift rotations, incident response, and service delivery.
- Ability to Define and track KPIs/SLAs for system uptime, issue resolution, and support quality.
- Ability to Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders.
- Ability to Drive automation and monitoring improvements (e.g., self-healing, proactive alerting).
- Ability to Ensure compliance with internal security, risk, and audit requirements.
- Familiarity with databases - SQLServer
- Expert in Windows, including scripting and process management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Chennai
Keyskills: Root cause analysis Automation Social media Infrastructure development Issue resolution Windows Troubleshooting Monitoring Auditing Process management
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest com
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