Customer Care BPO in Bangalore, Pune @ White Horse Manpower

Job Description

Job Description:

Role: Customer Care Executive Voice/Non-Voice (Inbound/Outbound)
Locations: Bangalore, Pune, Noida
Industry: BPO / Call Center / Customer Service
Job Type: Full-Time
Shift Timings: Rotational Shifts / Night Shifts / Day Shifts (depending on the process)
Experience: Freshers to 5 Years
Qualification: Any Graduate / 12th Pass (Depending on the client)

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Key Responsibilities:

• Handle inbound and outbound calls professionally

• Assist customers with queries, complaints, product support, or service issues

• Provide information about products/services or resolve billing and technical issues

• Document call information accurately in CRM systems

• Meet performance metrics like AHT, CSAT, FCR, etc.

• Handle email/chat support (for non-voice roles)

• Escalate unresolved queries as needed to the appropriate department

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Requirements:

• Excellent communication skills in English and/or regional languages

• Basic computer knowledge and typing speed (3035 WPM)

• Willingness to work in rotational or night shifts

• Prior BPO or customer service experience is a plus

• Good interpersonal and problem-solving skills

• Immediate joiners preferred

Perks & Benefits:

• 5-day work week (varies by client)

• Performance-based incentives

• Cab facilities (for night shifts)

• Growth opportunities across verticals

• On-the-job training provided

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Walk-In / Apply Now:

White Horse Manpower Consultancy Pvt. Ltd.
#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051
 Call hidden_mobile/49 hidden_mobile/50 hidden_mobile, hidden_mobile,
www.whitehorsemanpower.in

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