Customer Relationship Manager
- AK Enterprises
- 5 Positions
- Delhi, NCR
- 5 months ago
- Email to a friend
- Report this job
Job Description
- Manage the CRM platform and ensure accurate and up-to-date customer data.
- Develop and implement customer engagement strategies to drive loyalty and repeat business.
- Work with sales, marketing, and customer service teams to ensure a consistent customer experience.
- Segment customer base for personalized communication and offers.
- Monitor key CRM metrics such as customer satisfaction, NPS, churn rate, and campaign performance.
- Handle escalated customer queries and ensure timely resolution.
- Gather customer feedback and insights to improve products, services, and communication.
- Ensure compliance with data privacy and protection regulations (e.g., GDPR, local policies).
- Bachelors degree in Marketing, Business Administration, or a related field.
- 1-3 years of experience in CRM, customer success, or customer engagement roles.
- Strong communication and interpersonal skills.
- Data-driven mindset with the ability to interpret analytics and translate insights into action.
- Familiarity with email marketing tools, segmentation strategies, and customer lifecycle management.
Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Manager to manage and enhance relationships with our customers. The ideal candidate will be responsible for executing CRM strategies to increase customer satisfaction, retention, and lifetime value, while ensuring a smooth and personalized customer journey across all touchpoints.
Key Responsibilities:
Key Skills & Qualifications:
Employement Category:
Employement Type: Full timeIndustry: ManufacturingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Relationship ManagerContact Details:
Company: Vinayak EnterprisesLocation(s): Delhi, NCR
Keyskills: customer service payment collection customer support queries customer relationship customer service delivery customer customer satisfaction customer service operations customer retention
Similar positions
AK Enterprises
Established in 2015, by Mr. Anup Kumar Mittal, Vinayak Enterprises is located in the heart of Delhi. Our company’s mission is to make aluminum wire rod of the finest quality by recycling scrap metal. In 1995, Mr. Mittal along with his two brothers Lt. Shri Sant Lal Gupta and Lt. Shri Daulat Ram ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in