City Lead
- Jones Lang LaSalle
- 3 - 6 years
- Hyderabad
- 6 months ago
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Job Description
City Lead Hyderabad
- Objective of the role:
- Manages Regional Operations to focus on the following benchmark pillars while they perform their assigned goals
- Brand
- Clients
- People and Values
- Platform
- Key Responsibilities:
Operational Excellence
- Ensure high-quality property management services across all properties in the city
- Implement and maintain operational best practices and standard operating procedures
- Achieve target scores in operational audits and performance assessments
Client Satisfaction and Retention
- Maintain high levels of client satisfaction (e.g., achieve >90% satisfaction score)
- Develop and implement strategies to improve client retention rates
- Manage key client relationships and address escalated issues promptly
Financial Performance
- Meet or exceed budgeted revenue targets for the city portfolio
- Optimize operational costs without compromising service quality
Team Leadership and Development
- Lead, motivate, and develop the city operations team
- Ensure adequate staffing and skill levels across all properties
- Implement training and development programs to enhance team capabilities
Compliance and Risk Management
- Ensure compliance with all relevant local regulations and company policies
- Implement and maintain robust risk management practices across properties
- Conduct regular safety audits and implement necessary improvements
Vendor Management
- Develop and maintain strong relationships with key service vendors
- Ensure vendor compliance with service level agreements
- Optimize vendor performance and costs across the city portfolio
Business Development Support
- Provide operational insights and support for new business opportunities
- Participate in proposal development and client presentations
- Support smooth onboarding of new properties into the portfolio
Emergency Response and Business Continuity
- Develop and maintain emergency response plans for all properties
- Ensure readiness to handle crises and minimize operational disruptions
- Conduct regular emergency drills and update procedures as needed
Technology Adoption and Integration
- Drive adoption of property management technologies across the portfolio
- Ensure effective use of IT platforms like Evolution, Overview, Workday, etc.
- Identify and implement new technologies to improve operational efficiency
Stakeholder Management
- Maintain positive relationships with property owners, tenants, and local authorities
- Ensure effective communication with all stakeholders
- Represent the company in local industry forums and events
Cost Management
- Implement cost-saving initiatives across the city portfolio
- Ensure accurate budgeting and forecasting for operational expenses
- Achieve target reductions in controllable expenses
Health and Safety Management
- Ensure a safe working environment across all managed properties
- Implement and maintain health and safety management systems
- Achieve zero or minimal safety incidents target
Operational Efficiency
- Streamline operational processes to improve efficiency
- Implement lean management principles in property operations
- Achieve target productivity metrics for the operations team
These KRAs encompass the key responsibilities of a City Lead - Operations in Property Management Services. They focus on ensuring operational excellence, client and tenant satisfaction, financial performance, and overall management of the property portfolio within the city.
Job Classification
Industry: Real EstateFunctional Area / Department: Strategic & Top ManagementRole Category: Strategic ManagementRole: Strategic Management - OtherEmployement Type: Full timeContact Details:
Company: Jones Lang LaSalleLocation(s): Hyderabad
Keyskills: risk management training and development lean stakeholder management leadership development standard operating procedures safety management system budgeting and forecasting operational excellence commercial real estate service level agreement
Jones Lang LaSalle
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, J...
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